We collect Personal Information and Other Information. Personal Information is that which relates to you as an identifiable specific individual. (Other Information and aggregate information is that which cannot be tied back to you specifically.)
Personal Information Collection
We collect Personal Information from our customers directly when you use our websites, request a catalog and/or you place an order with us by phone, mail, fax or website that includes: name; company name; billing address (or catalog mailing address); product shipping address; home phone number, work phone number and/or cell phone number; email address; credit card or debit card account number and expiration date. If an alternate name and address is provided to us for shipment, we assume that permission has been granted to use that individual’s information. We may receive personal information from third parties. We do not knowingly collect, use or maintain personal information from users under 16 years of age.
We share and/or collect third-party Personal Information through the process of providing you with the goods and/or services you’ve ordered from us. These third parties may include: your credit card company or bank, our designated means of shipment (United Parcel Service and/or the United States Postal Service); our secure sales tax clearing house; and our secure credit card encryption service.
Use of Personal Information
Personal Information from customers is used for multiple purposes such as: catalog circulation; order processing; customer contact; order payment processing; credit/debit card account number encryption and tokenization; determination of latitude/longitude to calculate applicable local and/or state sales tax and order delivery. It is also used to distribute John Scheepers Kitchen Garden Seeds, John Scheepers Beauty from Bulbs and Van Engelen Wholesale Flower Bulbs horticultural eLetters, photographs and promotional materials.
We maintain secure records of individual customer information, orders and communication to assist us in serving our customers over time.
Order recency, frequency and dollar amounts are aggregated and used to analyze business trends, to develop marketing programs and to improve catalog circulation plans. Some of these activities are conducted in conjunction with third parties such as marketing data bases and reputable companies that offer what we believe to be high-quality horticultural products and services. We may share personal information with third party marketing partners for commercial purposes.
If you chose to provide us with your email address, you will receive administrative order and shipment confirmations by email, as well as our John Scheepers Kitchen Garden Seeds, John Scheepers Beauty from Bulbs and Van Engelen horticultural emails. We may also contact you via telephone, email or postal mail with information or questions regarding your order.
As is necessary and/or appropriate under applicable law, your Personal Information may be shared with third parties as required for legal or regulatory compliance; for fraud protection; to enforce our Terms of Sale; to protect our rights and property or the rights and property of other affiliated parties; and to allow us to pursue available remedies or to limit damages that we may sustain. It may be used in the event we sell or transfer all or a portion of our business assets or during a bankruptcy proceeding.
We adhere strictly to prudent organizational, technical and physical security measures to protect your Personal Information. These measures include computer safeguards, secured facilities and the protected destruction of hard copy Personal Information files. Company websites engage in an ongoing rigorous process of maintaining PCI compliance. Whether online or in-house, customer credit card numbers are instantaneously encrypted through a secure third party system and are not available, stored or retrievable once encrypted. Web hosting, credit card encryption and sales tax clearing house affiliates maintain the highest level of monitored security.
You have the right to opt-out of receiving one or all of the catalogs of John Scheepers Kitchen Garden Seeds, John Scheepers Beauty from Bulbs and Van Engelen Wholesale Flower Bulbs. You have the right to opt-out of sharing your information with third parties, such as database marketing firms and list owners (i.e. horticultural magazines).
Opt-Out of Receiving Our Catalogs & Restriction of Personal Information
You may unsubscribe from one or more of our catalogs. Simply email us at the website for the catalog that you no longer want and we will suppress your name and address from future mailings.
You may also request to delete and/or restrict the use of your personal information from our active customer files, and we will keep only the information necessary to suppress you from future campaigns should we receive your information from any third party. When contacting us, please include your full name, email address and the U.S. postal address used for the catalog mailing.
Opt-Out of Information Sharing with Marketing Affiliates
You may opt-out of us sharing your Personal Information with third parties for marketing purposes such as databases and horticultural magazines.
Simply email us at one or more of our websites, and ask us to add you to our DO NOT SHARE suppression file and we will suppress your name and information from any database research in the future:
When contacting us, please include your full name, email address and the U.S. postal address used for the catalog mailing. (Please note that we may have to add you to our database in order to add you to our DO NOT SHARE list.) If you have received one of our catalogs, you may also check the DO NOT SHARE box on the back of the order form and submit it to us for processing.